Call Centers in Singapore


Singapore is one of the major commercial and communication hubs of the world. The country houses a number of call centers which work towards providing solutions to various simple to complex problems in all walks of life. One of the reasons for the emergence of so many call centers in Singapore is the presence of numerous small and medium businesses which cannot afford to employ full time personnel to answer their marketing requirements. Outsourcing their requirements to a specialized body turns out to be more economical for these companies. Call centers in Singapore also provide BPO services and in the recent past, many companies have included lead generation and web marketing services in their portfolio. A special feature about the country is that Singapore call centers prefer to have an authentic Singapore voice answer client calls. Given here are some call centers in the country.

Servion Global Solutions:

Winner of the Best Call Center award of 2012, Servion Global Solutions is one of the top rated call centers in Singapore. It is a company with expertise in Customer Interaction Management solutions. Its client list boasts several big names. Servion efficiently handles more than 7 billion interactions annually in a wide range of industry verticals and channels. The company has branches spread over 61 countries. Servion has ranked high on customer impact and satisfaction scale.

United Premas Ltd :

United Premas Ltd runs its call centre under the name of United Premas Customer Interaction Centre. Experienced in strategic business process outsourcing, the company provides excellent multilingual solutions to customers from across the country. On an average, the monthly call traffic handled by the call center is 150,000. The company provides round the clock support. Services are provided in Arabic, Cantonese, English, Japanese, Korean, Mandarin, Tamil, Indonesian and Tagalog. It is located in Singapore city.

ERP Software Leads :

Established in 2004, ERP Software Leads has been doing great business in Singapore with clients from all over the world. The company specializes in providing cost effective telemarketing services. Over almost a decade of being in business, the company has gained immense experience in customer relationship management and generating productive leads for its clients. The database of the company is huge and the company ensures that this powerhouse is utilized to the best of its capacity. According to the company, it has more than 5000 satisfied client experiences.

Intercall Marketing Services :

Intercall Marketing Services works with a dynamism which guarantees effective leads and satisfied customer experience. The direct marketing solutions provided by the company have expanded the client base of the company. Intercall specializes in marketing campaign management, telemarketing and lead generation programs. The company is flexible in its services and provides customized packages, be it for short term client requirement or a complete strategic marketing campaign. The call center is located in Pasir Pansang area.

Futuregen International :

Futuregen International was established in 2006 in Fullerton Road, Singapore. Along with excellent call center services, the company also specializes in search engine optimization strategies, business process outsourcing services, web application hosting and data center management. It is also a fully fledged IT consultancy company. Futuregen has successfully provided VOIP service in its call center. Transcription and data entry services provided by the company are meticulous as well.

Kankei

Kankei is an efficient call center which also specializes in knowledge process outsourcing, database management, business process outsourcing, CRM services and direct marketing, to name a few. It assists companies in acquiring customers by providing effective lead generation services. It is excellent at customer lifecycle management.

With effective services spread over so many domains in the country, call centers in Singapore form the bridge between businesses and customers. Their efficient services have made Singapore a global call center region leader.

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